🪶 Creative Sparrow Digital – Terms & Conditions

Last updated: January 2025

Welcome to Creative Sparrow Digital.
By accessing or using creativesparrow.digital (the “Site”) or purchasing any service from us, you agree to the following Terms & Conditions.

These policies protect both you and our studio and are written in clear, easy language.

1. Who We Are

Creative Sparrow Digital (“we”, “our”, “us”) is a Canadian digital studio providing SEO website audits, monthly SEO services, branding audits, digital content, and educational resources for small businesses across Canada and the USA.

Our website: https://creativesparrow.digital
Our email: chrystal@creativesparrow.digital

2. Use of Our Website

You may browse, read, and purchase services from the Site for your personal or business use.

You agree not to:

• Copy, reproduce, or redistribute our content without permission
• Misuse the Site or attempt to harm its functionality
• Use our materials to create competing services

All content, graphics, templates, and materials on the Site remain our intellectual property unless otherwise stated.

3. Purchases & Payments

All prices are listed in USD unless stated otherwise.

Payments are processed securely through our ecommerce provider.
By purchasing a service, you agree to:

• Provide accurate information
• Pay all listed fees
• Review your service details before checkout

We do not store credit card data.

4. Refunds & Cancellations

Because our services involve custom work and personalized analysis, all sales are final.

However:

• If your audit is not delivered within five business days after the agreed audit start date, it is free, as part of the Creative Sparrow Guarantee.
• If you believe there is an error or issue with your order, contact us at chrystal@creativesparrow.digital and we will review your case.

Monthly subscriptions may be cancelled at any time after the minimum two-month term.

5. The Creative Sparrow Guarantee

We stand behind the clarity and care of every audit we deliver.

Our Guarantee Includes:

• If your audit is not delivered within five business days after your booked start date, it is free.
• If you feel your audit lacks clear explanations, actionable steps, or the promised deliverables, we will make it right through clarification, revision, or additional support.

This guarantee applies to one-time SEO audits only and does not apply to monthly subscriptions or branding services.

6. Client Responsibilities

To complete your project, you may be asked to provide:

• Website URL
• Business or service details
• Access to relevant information (not passwords)
• Your brand or design preferences
• Timely approvals for direction drafts and revisions

Delays in providing required information may extend delivery timelines.

7. Intellectual Property

You receive:

• A license to use your final delivered materials for your business
• Permission to edit, upload, or modify the items we provide (audits, templates, branding files)

You may NOT:

• Resell our templates or deliverables
• Claim authorship over Creative Sparrow Digital branded materials
• Distribute your audit publicly without written permission (because it may reveal proprietary processes)

Creative Sparrow retains ownership of all non-custom brand assets, graphics, and written content created for marketing or educational purposes.

8. Service Delivery

Service timelines begin after:

• Your purchase is complete
• Your intake form is submitted
• Your audit start date is confirmed

Delivery occurs via:

• Email
• Google Drive folder
• PDF or slideshow
• Voice notes (when relevant)

We do not log into your website unless explicitly agreed upon and documented.

9. Third-Party Tools & Links

We may recommend third-party tools such as:

• Google Search Console
• Google Analytics
• KWFinder / Mangools
• Canva
• Ahrefs free tools

We are not responsible for the content, security, or availability of third-party platforms.

10. Limitations of Liability

To the fullest extent permitted by Canadian law:

• Creative Sparrow Digital is not liable for indirect, incidental, or consequential damages.
• We do not guarantee specific ranking results, traffic increases, or revenue outcomes.
• You are responsible for implementing changes recommended in your audit.

Nothing in this section limits liability where prohibited by law.

11. Changes to These Terms

We may update these Terms periodically. Updates will be posted on this page with a revised date.

Your continued use of the Site means you accept any updated Terms.

12. Contact

For questions about these Terms or your services:

🪶 Creative Sparrow Digital
Email: chrystal@creativesparrow.digital
Serving clients across Canada and the USA.