🪶 Creative Sparrow Digital – Privacy Policy

Last updated: January 2025

Creative Sparrow Digital (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains what data we collect, how we use it, and your rights.

By using creativesparrow.digital (the “Site”) or purchasing our services, you agree to the practices described below.

1. Who We Are

Creative Sparrow Digital is a Canada-based SEO and branding studio serving small businesses across Canada and the USA.

Website: https://creativesparrow.digital
Email: chrystal@creativesparrow.digital

2. Information We Collect

We only collect information that helps us deliver your services, improve your experience, or operate our business responsibly.

We may collect:

A. Information you provide directly

• Name
• Email address
• Phone number (if provided)
• Website URL
• Business details
• Intake form responses
• Branding preferences or project notes
• Payment details (processed securely by third parties — we do not store card info)

B. Information collected automatically

When you visit the Site, we may automatically collect:

• IP address
• Browser type
• Device information
• Pages viewed
• Cookies and analytics data

This helps us maintain and improve the Site.

C. Information from third-party tools

We may receive information from tools you voluntarily use, such as:

• Google Analytics
• Google Search Console
• Newsletter platforms
• Checkout systems
• Booking tools (for calls or sessions)

You control what you choose to connect or share.

3. How We Use Your Information

We use your information to:

• Deliver the services you purchase
• Send your audit, branding files, or digital downloads
• Process payments and order confirmations
• Respond to questions or support requests
• Send newsletters (only if you subscribe)
• Improve our website, content, and client experience
• Maintain business records for legal and tax compliance

We do not sell, rent, or trade your personal information.
Ever.

4. Email Marketing & Consent

You will only receive marketing emails if you:

• Subscribe to our newsletter
• Opt in through a form
• Request resources that require email delivery

You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email or by emailing us directly.

Transactional emails (order confirmations, deliverables, invoices) cannot be unsubscribed from because they are required to deliver your service.

5. Cookies & Tracking Technologies

The Site uses cookies to:

• Improve loading speed
• Track website analytics
• Remember preferences
• Help monitor performance

You may disable cookies in your browser at any time.
Some cookies are essential for the website to function.

6. How We Store & Protect Your Data

We use secure platforms such as:

• Hostinger
• Google Drive
• Stripe or ecommerce processors
• Email service providers
• Booking systems

We take reasonable measures to protect your information, including:

• Encrypted connections (HTTPS)
• Restricted access to files and folders
• Secure payment processing
• No storage of sensitive payment data

While no system is 100% unbreakable, we take care to protect your information.

7. Sharing Your Information

We only share your information with trusted third-party providers who help us operate the business, including:

• Payment processors
• Email marketing platforms
• Booking or scheduling tools
• Hosting platforms
• Analytics providers

These providers only receive the minimum necessary information and are not permitted to use your data in any other way.

We never sell personal information.

8. Your Rights

Depending on your region (Canada, USA, EU, UK), you may request to:

• Access your personal information
• Update or correct your information
• Request deletion of your information
• Withdraw consent for email marketing
• Request export of your data

You can exercise these rights anytime by contacting us at:
chrystal@creativesparrow.digital

9. Data Retention

We retain information only as long as necessary to:

• Deliver your service
• Maintain business records
• Meet legal obligations

Audit and branding deliverables may remain stored on Google Drive for your access.

You may request deletion at any time.

10. Children’s Privacy

Our website and services are not intended for children under 18.
We do not knowingly collect information from minors.

11. Third-Party Links

Our site may contain links to external websites.
We are not responsible for the privacy practices of other sites or tools.
Please review their policies independently.

12. Policy Updates

We may update this Privacy Policy occasionally.
When updates occur, we will revise the “Last updated” date at the top of the page.

Continued use of the Site means you accept the updated policy.

13. Contact Us

If you have questions about this policy or your information:

🪶 Creative Sparrow Digital
Email: chrystal@creativesparrow.digital
Serving small businesses across Canada and the USA.